SHIPPING & DELIVERY
We ship internationally!
All orders are shipped via FedEx International Air from Marrakech or Moscow. If for some reason FedEx doesn't deliver to your area, we'll use DHL or UPS.
Shipping cost: $100 (USD) + $30 for each additional item
Shipping time: 3-10 business days
How do I know when my order has shipped?
As soon as your rug leaves our storage, we'll send you a tracking number to follow its journey across the world.
What about taxes?
All destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price. You will instead be invoiced by our shipping partner, FedEx or DHL, and be liable for all charges applied to your order.
What do I do if my order damaged during shipping?
We take every precaution to keep your rug safe in transit, but if something happens along the way, don't worry. Drop us a line via hello@nomadchic.ru and we'll make it right.
Can someone else sign for my delivery?
Yes, they can. Nomad Chic accepts no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.
PAYMENT
We accept Pay Pal online, Credit and Debit Card payments. All prices online are in United States Dollars (USD).
After completion of your order, you will receive a confirmation email.
RETURNS
You can return any orders, except those that are customized specifically for you. If for any reason you are dissatisfied with your purchase or have simply changed your mind, please advise so in writing to hello@nomadchic.ru within 3 business days of the receipt date. Please include your order number and the reasons why you are dissatisfied with your purchase.
Can I cancel my order after placing it?
After placing an order, you have 24 hours to cancel and get your money back.
What if I don't like what I ordered?
We certainly hope that it never happens! We're here to answer whatever questions you've got before you place an order to ensure you're 100% happy with your one-of-a-kind design.
ORDER STATUS & UPDATES
We'll send you an email each time your order makes a move. If you're feeling a bit impatient, just drop us a note to hello@nomadchic.ru and we'll be back to you with a status update within 1-2 days.
How often will I receive updates on my order?
Usually, it happens twice. You'll hear from us when:
– we've received your order and payment
– your order leaves Marrakech or Moscow and is en route to you
We are always in touch with you, and will e-mail you important news about your order.
How do I know when my order has shipped?
As soon as your rug leaves Marrakech or Moscow, we'll send you a tracking number to follow its journey.